Frequently Asked Questions

How is my data secured and kept private?
Your trust is our top priority. All sensitive financial information, including monthly rental income, property purchase prices, and other personal data, is encrypted at the database level. This means that even if someone were to gain unauthorized access to our servers, they would only see encrypted data that is completely unreadable without your unique encryption keys.

What does database-level encryption mean?
Database-level encryption ensures that your data is protected from the moment it's stored until it's retrieved for your use only. Sensitive fields like rental amounts, property values, and financial details are automatically encrypted before being written to the database and decrypted only when you access them through the application. This provides an additional layer of security beyond standard authentication.

Can anyone else see my financial information?
Absolutely not. Your data is completely private and accessible only to you. We do not share, sell, or analyze your individual financial information for any purpose other than providing you with the property management tools you've requested. Our system is designed so that even our support team cannot view your sensitive data without your explicit permission and involvement.

What measures are in place to protect my data?
In addition to encryption, we implement industry-standard security practices including secure connections (HTTPS), and compliance with data protection regulations. Your data is backed up securely and stored in geographically distributed, highly secure data centers with multiple layers of physical and digital protection.

Rest assured that your property portfolio information remains confidential and secure, allowing you to manage your investments with complete peace of mind.

How is income calculated?
Instead of relying on variable monthly payment dates, we use a 30-day daily rate basis. We take the monthly rent from each tenancy and divide it by 30 to get a daily rate. This rate is then multiplied by the number of days a property was occupied during your selected date range.

What is Net Income?
Net Income is simply your Total Income minus Total Expenses (both direct property expenses and tenancy-specific ones) for the given period.

How is ROI calculated?
Our ROI calculation uses the following formula:
(Net Income / Purchase Value) × 100

This gives you a percentage return based on what you originally paid for the property. Note: If no purchase value is entered, the ROI will display as 0%.

What counts as "Lost Revenue"?
Lost revenue is calculated by taking the Daily Rental Rate from the property's most recent tenancy and multiplying it by the number of days the property was vacant during the analyzed period.

What is "Average Vacancy Between Tenancies"?
This specific metric only looks at the "turnover" time—the gaps between one tenant moving out and the next one moving in. It excludes periods before your very first tenancy or after your most recent one ended.

How is the estimated value calculated?
The estimated property value is calculated using the House Price Index from the country's statistical data. We take the property's original purchase price and adjust it based on the percentage change in the house price index from the year of purchase to the current year. This provides an inflation-adjusted estimate of what the property might be worth today.

Note: This is an estimate based on national averages and does not account for local market conditions, property improvements, or other factors that could affect actual market value.